At Kalu Interiors, we are excited to offer you fast and free guaranteed 72 business hour delivery on all orders over $2500 dollars. We also offer a standard shipping service for all orders under $2500 dollars which guarantees 5-10 business day delivery.
FREQUENTLY ASKED QUESTIONS
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Shipping & Delivery
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Shipping is free for all orders over $2500 dollars. For all orders under $2500 dollars, the cost of shipping can be calculated at checkout.
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Currently Kalu Interiors delivers to select metro shipping post codes within Victoria. We do not currently deliver interstate or outside of our select postcode region. If you are enquiring from outside our delivery zone, please call us to see if we can assist you to arrange delivery with a courier. We are working hard to expand our current shipping radius to service more areas.
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Unfortunately due to the size of our items, we cannot deliver to PO boxes. If we receive an order to a PO box, we will arrange an alternative delivery address when we call you to confirm delivery.
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When an order is placed, we will call you to confirm a delivery time at least 24 hours prior to your delivery. Please note if a delivery needs to be rescheduled, we need to know at least 24 hours beforehand. If a delivery needs to be rescheduled after this time frame or no one is present at home, a $90 dollar reschedule fee is applicable.
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Unfortunately we cannot guarantee specific delivery times. If you do have a specific time required for delivery, we will try our best to accommodate it.
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Yes! We offer a service for both building out any furniture items and the disposal of rubbish. This can be selected for each item at checkout.
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We offer free pick up by appointment from our warehouse in Pascoe Vale. Our product descriptions contain the sizes of all the boxes for our items. If you are unsure about an item fitting in your vehicle, please call us and we will endeavour to help.
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We do not currently have a tracking system for our orders, but we will keep you informed about your delivery date. This includes a call at least 24 hours prior to your delivery as well as a call 2-3 hours before your scheduled delivery time.
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For any further questions on delivery, please feel free to call our friendly team. You can also view our delivery policy on the shipping tab in our website.
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Warranty/ Returns
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We offer a warranty on all our products in addition to any consumer laws rights you are entitled to. The warranty is different for each product, you may read our full warranty terms on our warranty’s and return section.
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If your product comes damaged or defective, we have a 24 hour window to submit any claims. Please notify Kalu Interiors as soon as possible 24 hours after delivery to inform us of any damages or defects.
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We have a 7 day return period for our items. Please look at our returns policy under our return policy section in our website.
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Order Questions
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We can facilitate the holding of your order for up to two months after the order is placed. After this period, a 5% fee of the order value will be charged for each additional month the item needs to be stored.
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You can add an item to your order up to 24 hours before delivery. Payment for the items as well as any delivery costs will be need to be paid prior to the scheduled delivery.
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We do offer a slight discount for goods of commercial quantities. Please contact our team to discuss this further.
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We can facilitate the viewing of any furniture items in our warehouse in Pascoe Vale. Please feel free to email or call us if you wish to do so.
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If you can’t find the answers you’re looking for on our FAQs page, please call or email one of our friendly team and we will endeavour to help you get your questions answered!
