Toto Ottoman

Our Shipping Options

We know you’re excited to receive your Kalu Interiors pieces, which is why we’ve created a range of fast, reliable, and cost-effective delivery options to suit your needs.
Shipping services are available across Victoria and to all states and territories Australia-wide, with specific service levels depending on your location.

Fast & Free Shipping — Guaranteed 72 Business Hour Delivery

For orders over $2,500 within Metro Melbourne, enjoy our fast and free delivery, guaranteed to arrive within 72 business hours from the moment your order is received. It’s our way of ensuring you experience your new pieces sooner.

Standard Delivery

All orders under $2,500 are delivered via our standard shipping service.
You can expect your items to arrive within:

3–5 business days in Metro Melbourne

3–8 business days for Regional Victoria

3–8 business days interstate (with an express option of 3–5 days)

Shipping costs are automatically calculated at checkout based on the weight of your items, with caps of $49 within Victoria and $99 interstate for standard shipping.

Delivery + Build & Rubbish Removal (Victoria Only)

For customers in Victoria, we offer an optional Delivery + Build & Rubbish Removal service.
Simply select this option at checkout for any eligible item, and our team will:

Assemble your furniture

Remove all packaging and rubbish

Ensure your space is left clean and ready to enjoy

Delivery Coverage

Kalu Interiors delivers to metro and regional areas Australia-wide.
For extremely remote or hard-to-reach locations, delivery may not always be possible. In these cases, we may cancel and refund your order or contact you to discuss alternative courier options.

If your area isn’t currently supported or you have special delivery requirements, our friendly team is always here to help—just reach out and we’ll work to find the best solution for you.

Kalu Interiors Shipping/ Delivery Policy

Please make sure to read our delivery policy so we can ensure a smooth and successful delivery for you as soon as possible.

When Do We Deliver?

• Kalu Interiors wants to give you the best chance to be present at home for when your new delivery comes! As such, we deliver 6 days a week from Monday through to Saturday.
• Please note delivery outside of business hours is possible. If this is needed, please mention it to us when we get in touch with you to confirm the delivery date.

Scheduling Delivery

• Once your order is confirmed, we will call you or email you to confirm that you have provided us the correct address. Please note we do this to avoid any confusion or added cost in the case that a wrong address is provided.
• When we contact you, we will arrange a date to deliver your order. It is our preference that the individual named on the invoice is present at this time, or otherwise an adult over the age of 18 is present to take the delivery. If you cannot be home during the time of delivery, we can arrange an Authority To Leave (ATL). You can read more about this in the section dedicated to ATL’s below.
• Please be mindful of our shipping times which are listed above. If you wish to schedule a delivery later than the time frames specified, you can do so when we get in touch with you for delivery. 
• Please note if you need to delay delivery for more than 2 months after the item is purchased, a holding fee of 5% of the order amount will need to be paid on a monthly basis.
• Please note for express deliveries, we will call you and/ or email you within 24 business hours to confirm your address. If you do not confirm your address within 24 hours, your express delivery policy will be delayed and we will seek to alternatively deliver as soon as possible.
• Once we arrange a delivery date, we will give you 1-2 hours notice before we deliver. If a delivery needs to be rescheduled, please let us know at least 24 hours beforehand otherwise a reschedule fee may be added to the order.
• If no one is present during the scheduled delivery time, we will reschedule your delivery however a $90 dollar re-delivery cost will be incurred.
• If your property has difficult access, please let us know when we reach out to confirm your delivery. We require you to notify us of any difficulties regarding parking or access to high rise apartments. 

Accepting A Delivery

• A. When accepting a delivery, please ensure that all items are received before signing off on the delivery. We will not accept any claims of missing items once you have signed off on the delivery. Any missing items must be reported to our delivery partners amongst delivery.
• Any Damages likely caused by the delivery of the item must be raised to Kalu Interiors with 24 hours of delivering the items. No claims made after a 24 hour window will be considered.

Warehouse Pick Up

Kalu Interiors provides an option for free warehouse pick ups from our warehousing facility in Pascoe Vale Vic 3044.

We are able to assist with the loading of any products from our warehouse.

Limitations On Addresses/ Delivery

• Please note that due to the size and nature of the items we sell, we do not ship to PO Boxes. If a PO Box is specified on any orders we receive, we will contact you to provide an alternative residential address. 
• Kalu Interiors currently only services select Metro Melbourne areas. We are looking into expanding our delivery radius soon. 
• Kalu Interiors does not currently ship interstate outside of Victoria. We are looking into this option soon.
• With Section B and C above, you are more than welcome to call us to work out a suitable arrangement if we are not currently servicing your area.

Authority To Leave (ATL)

• If you anticipate that you will not be able to take delivery of your items in person, you can arrange an Authority To Leave. In this case, we will deliver the items to the property specified without the need for anyone to be present and sign at the time of delivery. 
• Our delivery partners will take photographic evidence of the items being delivered. 
• Please note that once the items are delivered under the circumstances of an ATL, Kalu Interiors is not liable for the loss or damage of any furniture delivered.

General Delivery Rules

• Our delivery fee is non-negotiable and non-refundable in the case that a change of mind has been made by the customer and approved by Kalu Interiors. 
• Unless you have selected a premium delivery service where we build your furniture and remove any rubbish, our delivery partners will offer delivery to your door.
• We will climb a maximum of 4 flights of stairs to deliver your items. If your address has more than 4 flights of stairs to climb, we reserve the right to cancel and refund your order unless an alternative solution has been arranged. 
• In situations where an elevator may need to be utilised, it is the purchasers responsibility to provide our delivery partners access to the lifts. If a re-delivery is needed as we cannot access the lifts, a flat rate fee of $90 will be charged. 
• It is the purchasers responsibility to ensure that there is sufficient space through hallways and doors for the items to be delivered. We put the sizes of boxes on our ad descriptions. Any cost incurred as a result of insufficient space or access may be passed onto the customer.
• Kalu Interiors reserves the right to cancel and refund orders if the delivery address puts the goods at high risk of being damaged.
• Kalu Interiors reserves the right to cancel and refund any orders placed from outside of our delivery radius. 
• Kalu Interiors is not liable for any major events which may disrupt the ability of your items to be delivered within the specified time frame. We will work to delivery your goods as soon as possible in the event of an unforeseen circumstance.

Warranty Policy

Return Policy